FAQs
Shipping FAQ's
Do you deliever my order on the same day I placed my order ?
We truly appreciate your excitement! While we strive to ensure every order is handled with utmost care and precision, our items require a bit of time for processing and manufacturing, normally it will takes 1-3 days, but it might be longer during holidays. So, same-day delivery isn't available. But rest assured, we're working diligently to get your order to you as swiftly as possible. Thanks for understanding and choosing us! ✨
Do you ship worldwide?
We only provide shipping to certain countries.(Australia, UK, US, Canada, New Zealand)
Where do you ship from?
Our store is located in Australia. All of our product will ship from our store.
How long does the shipping takes?
Shipping time varies by location & depends on your shipping option selected. Delays might be expected due to public holidays.
Standard Shipping
- Australia - 10-14 Business days
- New Zealand - 6-27 Business days
- United State, Canada - 6-27 Business days
- Europe, UK - 6-27 Business days
We get it. In today's fast-paced world, waiting for anything can feel like an eternity. But remember the thrill of anticipation? That heart-fluttering excitement of waiting for something special to arrive?
At our store, we believe in delivering not just products, but an experience. Each order you place is handpicked, meticulously checked, and packed with the utmost love and care. We're dedicated to ensuring that when your package arrives, it feels like a celebration, a gift - even if it's a treat from you to you!
What if I entered my address wrong? Can you please change it?
Oops! No worries at all. If you've just placed your order, please reach out to us ASAP with the correct address. We'll do our best to make the change for you. Just a heads up, once the processing begins, it gets a bit tricky to make adjustments. So, the sooner you let us know, the better. Thanks for the heads-up, and we're here to help! 🌟
It's been over the expected delievery time and I have not received my order, what can I do?
If you still haven't received your order within the timeframe given above, please contact us. We'll take care of it for you and ensure your item is on the way. 😉
Do you provide tracking information?
Yeap, you will receive an email once your order was shipped that contain your tracking information.
If you haven't receive tracking info within 5 days, please contact us.
Product FAQ's
What if the case I want is not available for my phone model ?
Found the perfect case but it's not listed for your phone model? No stress! 🌟 Just snap a pic of the desired case and send it over to us along with your phone model details. Our customer service team will be on it in a flash, and we'll do our best to make it happen for you. After all, making you happy is what we're all about!
Will the clear cases get yellowed or discolored after time ?
Concerned about yellowing? We get it. While clear cases may change over time, shielding them from direct sunlight or UV light helps maintain their pristine look. If you spot any changes in color, a gentle rinse with water usually does the trick. With just a little love and care, your case will continue to shine bright for a long time! ✨
Why is the actual item look slightly different with the product photo?
Ever noticed a subtle difference between the product photo and the actual item? Here's why: While we give our best shot (literally!) at capturing the true essence of our products, studio lighting and camera angles can sometimes lead to minor variations in color. But hey, it's all within a teeny 20% range. Not a flaw, just the beauty of photography! We're all about keeping things top-notch and meeting your expectations. 📸✨
Product Refund & Exchange
You are eligible for a refund or exchange within 14 days from the date that you received your item. Please note that after this 14-day period, we are unable to offer refunds or exchanges. Refunds are only available for defective or damaged products.
To be eligible for a return, please ensure the following:
- All items must be in their original packaging with tags and labels attached.
- The items must be unused and in the same condition as when you received them.
- You must possess an invoice or proof of purchase/receipt.
- The return request must be made within 14 days from the date from you received the item.
Please keep in mind that it may take 2-3 business days for your bank provider to process and post the refund. We strive to process returns promptly, but please allow some time.
Product Return & Exchange
I want to return an item. How can I do it?
Hey there, lovely!
Over at CASETHETIC.CO, we're super obsessed with our goodies and we're crossing our fingers you are too! 😍
If by chance something's not making you sparkle with joy, you've got a full 14 business days from when you get your stuff to hit us up for a return or swap.
But hold up! Before you send anything back, shoot us a quick email at casethetic.case@gmail.com, okay? Toss in these deets for us:
- Your order number
- When you made the purchase
- Why you're thinking of returning it (spill the tea!)
- Snap or record what you're sending back
We're here to sort things out ASAP and we’ll fill you in on what’s next!
Just a lil' heads up: if you send back your items without giving us a shout first, that’s a no-go for us.
And hey, we’ve got some easy peasy return rules:
- Make sure it’s all untouched and in its oh-so-cute original packaging with those stickers still on.
- Keep it in the pristine condition you received it in, with all the bits and bobs it came with.
That’s all! Can't wait to help make things right for you!
For more return & exchange information please refer to our refund policy page.
XOXO,
The CASETHETIC.CO Crew 💕
Are returns free?
Please note that our refund will not cover the shipping and handling fees for return and exchange expect when the product is verified as defective or incorrect.
For more return & exchange information please refer to our refund policy page.
What is CASETHETIC.CO return address?
Just a quick heads-up, lovely: once you ping us at casethetic.case@gmail.com with your return deets, we'll slide into your inbox with the return address and all the shipping info you'll need. 💌
For more return & exchange information please refer to our refund policy page.